Terms & Conditions
All products listed on our store are intended for use with pets and are sold subject to availability. We reserve the right to modify our product offerings, including prices, descriptions, and availability, at any time without prior notice. While we strive to ensure all product information (such as dimensions, materials, and usage instructions) is accurate and up-to-date, we do not warrant that all descriptions, images, or details are error-free. If a product is listed with an incorrect price due to a typo or error, we reserve the right to cancel or refuse any order placed for that product at the incorrect price.
When you place an order with our store, you are making an offer to purchase the selected products subject to these Terms. We reserve the right to accept or reject your order at our discretion, including cases where product availability is limited, there are errors in your order details, or we suspect fraudulent activity. Upon accepting your order, we will send you an order confirmation email, which will serve as a binding agreement between you and us for the purchase of the specified products.
Payment for all orders must be made in full at the time of purchase using the payment methods provided on our store. All payment information is processed securely through trusted third-party payment processors, and we do not store your full payment details. You agree to provide accurate and complete payment information, and you warrant that you are authorized to use the payment method provided. If payment is declined or fails to process, your order will not be fulfilled until full payment is received.
We make every effort to fulfill orders in a timely manner, as outlined in our Shipping Policy. However, we shall not be liable for any delays in delivery caused by circumstances beyond our control, including but not limited to carrier disruptions, weather conditions, customs delays, or supply chain issues. Risk of loss or damage to the products passes to you upon delivery, as confirmed by the carrier’s delivery confirmation.
All products sold through our store are subject to our return and refund policy. You may return unused, unopened, and undamaged products within a specified period from the date of delivery, provided you follow the return procedures outlined on our store. Products that have been used, damaged, or modified may not be eligible for return or refund. Refunds will be processed to the original payment method, excluding any shipping costs, once the returned products have been inspected and approved.
You agree to use our products in a safe and responsible manner, in accordance with any usage instructions provided. We shall not be liable for any injury, damage, or loss caused by improper use of our products, including but not limited to injury to pets or property. Our products are designed for domestic pet use only and are not intended for commercial use.
We reserve the right to modify these Terms at any time. Any changes will be posted on our store, and the revised Terms will take effect immediately upon posting. We encourage you to review these Terms periodically to stay informed of any updates. Your continued use of our store after changes are posted constitutes your acceptance of the revised Terms.
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where our fulfillment center is located, without regard to its conflict of law principles. Any disputes arising out of or in connection with these Terms or your use of our store shall be resolved through amicable negotiation, and if no resolution is reached, through the appropriate legal channels in that jurisdiction.