FAQ
Q: What types of pet feeding Appliances do you offer?
A: We specialize in a wide range of high-quality feeding solutions for all types of pets, including dogs, cats, small animals, and more. Our collection includes stainless steel, ceramic, and BPA-free plastic bowls, elevated feeders for better pet posture, automatic feeders for consistent feeding schedules, slow feeders to promote healthy eating habits, and replacement parts for our products. All items are designed to be durable, easy to clean, and safe for daily pet use.
Q: Are your products safe for my pet?
A: Pet safety is our top priority. All our feeding Appliances are made from non-toxic, pet-safe materials that meet strict quality standards. We avoid harmful substances like BPA, lead, and phthalates in all plastic products, and our ceramic and stainless steel items are food-grade and free from toxic glazes or coatings. Each product is tested to ensure it is durable and free from sharp edges that could harm your pet.
Q: How do I choose the right size feeder or bowl for my pet?
A: We recommend checking the product description for size guidelines, which are based on your pet’s weight, breed, and eating habits. For example, small bowls are ideal for cats or small dogs, while larger bowls and elevated feeders suit medium to large dogs. Slow feeders come in different difficulty levels—choose a simpler design for puppies or senior pets, and a more complex one for energetic pets who eat too quickly. If you’re unsure, refer to our product sizing charts for detailed measurements.
Q: How long does it take to process and ship my order?
A: All orders are processed within 1-3 business days (excluding weekends and public holidays) after payment confirmation. Shipping times vary by destination and selected shipping method: domestic orders typically arrive in 3-7 business days via standard shipping, while international orders take 7-21 business days. Expedited shipping options are available for faster delivery, with timelines ranging from 1-7 business days depending on your location.
Q: Can I cancel or modify my order after it’s been placed?
A: We aim to process orders quickly, so we can only cancel or modify orders if the request is made before the order has been processed and shipped. Once your order has been marked as shipped, we cannot make changes or cancel it. If you need to cancel or modify an order, please submit your request through our store’s relevant channels as soon as possible, and we will do our best to assist you.
Q: What is your return and refund policy?
A: You may return unused, unopened, and undamaged products within the specified return period from the date of delivery. Returned items must be in their original packaging and include all accessories. Products that have been used, damaged, or modified are not eligible for return or refund. Once we receive and inspect your returned item, we will process your refund to the original payment method, excluding any shipping costs, within a few business days.
Q: How do I clean and maintain my pet feeding Appliances?
A: Most of our bowls and feeders are dishwasher-safe (top rack recommended) for easy cleaning. For hand cleaning, use mild soap and warm water, and avoid abrasive cleaners that could scratch or damage the surface. Stainless steel and ceramic items are resistant to stains and odors, while plastic items should be cleaned regularly to prevent bacterial buildup. Automatic feeders should be disassembled according to the instructions for thorough cleaning, and batteries should be replaced as needed.
Q: Do you offer replacement parts for your products?
A: Yes, we offer replacement parts for many of our feeding Appliances, including bowl inserts, lids, batteries, and motors for automatic feeders. Replacement parts can be purchased directly through our store. If you need a specific replacement part that isn’t listed, please check our store’s support resources for more information.