Shipping Policy

This Shipping Policy outlines the details of our delivery services, including processing times, shipping methods, delivery timelines, costs, and procedures for tracking, delays, and returns related to shipping. We are committed to ensuring that your pet feeding tools are delivered safely, efficiently, and in a timely manner, so you can start enhancing your pet’s feeding routine as soon as possible. By placing an order, you acknowledge and agree to the terms and conditions outlined below.

All orders are processed within 1-3 business days (excluding weekends and public holidays) after payment is confirmed. Processing time includes verifying your order details, checking product availability, and preparing your items for shipment. Please note that orders placed after our daily processing cutoff time will be processed on the next business day. We take great care in packaging each item to prevent damage during transit, especially for fragile feeding such as ceramic bowls or electronic feeders, which are wrapped in protective materials and secured in sturdy boxes.

We offer shipping to most regions worldwide, with a variety of shipping methods to suit your needs and budget. Standard shipping is available for all destinations, providing reliable delivery at an affordable rate. Expedited shipping options are also offered for customers who wish to receive their orders more quickly, with shorter delivery timelines (please note that expedited shipping costs will be higher and vary by destination). Shipping times vary depending on your location and the selected shipping method:

For domestic orders (within the same country as our fulfillment center), standard shipping typically takes 3-7 business days from the date of shipment. Expedited shipping for domestic orders usually arrives within 1-3 business days. For international orders, standard shipping delivery times range from 7-21 business days, while expedited international shipping takes 3-7 business days. Please keep in mind that these are estimated delivery times and may vary due to factors beyond our control, such as customs delays, weather conditions, or carrier disruptions.

Shipping costs are calculated based on the weight and dimensions of your order, your shipping destination, and the selected shipping method. The exact shipping cost will be displayed at checkout before you complete your purchase, so you can review and confirm the total cost (including shipping) prior to payment. We occasionally offer free shipping promotions for eligible orders, which will be clearly advertised on our store. Eligibility for free shipping may be based on order value, destination, or other criteria specified in the promotion.

Once your order has been shipped, we will send you a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery through our store’s tracking page or the carrier’s website. Tracking information may take 24-48 hours to update after your order is shipped, so please allow time for the carrier to process and scan your package.

While we strive to ensure all orders are delivered on time, delays may occasionally occur due to unforeseen circumstances. If your order is delayed beyond the estimated delivery time, please use your tracking number to check for updates or contact our support team for assistance. We will work with the carrier to resolve any delivery issues and keep you informed throughout the process.

For undelivered orders: If a package is returned to us as undeliverable (e.g., incorrect shipping address, unclaimed at the delivery location, or unable to be delivered due to carrier restrictions), we will contact you to arrange for re-shipping or a refund. Please note that re-shipping costs may apply for orders returned due to customer error (such as an incorrect address). If you wish to receive a refund for an undelivered order, the original shipping cost will not be refunded unless the delay or non-delivery is due to our error.

We are not responsible for any customs duties, taxes, or fees imposed by the destination country for international orders. These charges are the sole responsibility of the customer and must be paid directly to the customs authority or carrier upon delivery. We recommend checking with your local customs office for information on applicable duties and taxes before placing an international order.

If you have any questions or concerns about our shipping policy, your order’s delivery status, or need assistance with shipping-related issues, please refer to our store’s support resources. We are dedicated to providing you with a seamless shipping experience and ensuring that your pet feeding tools reach you safely and on time.